We built our first house with Richard 12 years ago. Everything went flawless except for a couple problems, but Richard was right there to resolve the issues. He spared no expense to make sure the issues were resolved properly. There will always be an issue or 2 when building a home - but its how the builder takes care of the issues that makes the difference. Richard was and still is extremely easy to work with and an extremely reasonable builder. If I were to build again, I would choose Richard over any other builder out there today as well-hands down.